Cross-boundary Wealth Management Connect Scheme – Customer Complaint Form

Greater Bay Area Wealth Management Connect Scheme customers can use this form to file your complaint with the Bank. The Bank will follow the Bank's internal procedures and the regulatory requirements in Hong Kong to handle the case. For general enquiries about Greater Bay Area Wealth Management Connect Scheme, please send an email to cs.inquiry.fbhk@fubon.com or call our designated Customer Services Hotline at (852) 2566 8181.

We accept complaints made anonymously. Personal details requested in this Form are used for the Bank's follow-up actions of your complaint and are not mandatory unless specified. If no contact information is provided, the Bank will not be able to reply to you about your complaint.

If you would like to provide supporting document(s) about your complaint, please send an email separately to fb.csa.fbhk@fubon.com and quote the reference number provided by the Bank about your online complaint submission.

Title:

Name:

Region:

Contact No.:

E-mail Address:

Place of Residence:

Bank Account No. (If applicable):

Correspondence Address:

Details of your complaint (Required field):

Your requirement:

PDPO Statement:

I confirm that I have read, fully understood and agreed to be bound by Fubon Bank (Hong Kong) Limited’s (the “Bank’s”) “Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance (the “Ordinance”) and Consumer Credit Data” . I also agree that the Bank may use my information provided above to contact me and follow up on the relevant complaint.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Note: If you have also registered and/or applied for other products or services of the Bank, you may be contacted by more than one staff of the Bank.

The Bank’s Declaration on Collection of Personal Information:
The above personal information has been willingly provided by you, and is provided for the purposes of filling a complaint about Wealth Management Connect Scheme. The Bank will therefore use the personal data collected to contact you and respond to the complaint.
Whenever the Bank requests for any personal information from you, the Bank shall state the purpose(s) of collecting the personal information, and ensure that the personal information shall only be used for the stated purpose(s). Please click here to refer to the Bank’s "Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance (the "Ordinance") and Consumer Credit Data" to learn more about the Bank’s commitment to protect personal information.